Shipping & Returns

Shipping

a) Dispatch Timelines
Orders are usually dispatched within 1–2 working days after confirmation. During peak periods (festive seasons, sales, or unforeseen surges), processing and courier transit times may be longer.

b) Shipping Charges & Serviceable Regions

  • Free shipping is available for deliveries within India (subject to order thresholds we may announce on-site).

  • International deliveries (outside India) are chargeable at prevailing courier rates and may attract customs duties/taxes as per destination country rules (payable by the recipient).

c) Title & Risk of Loss
Title and risk of loss pass to you upon handover of the shipment to the carrier/courier. Once the package is marked “shipped” and picked up by the courier, it is deemed delivered to the carrier on your behalf.

d) Split Deliveries
If your order contains multiple items, they may ship from different locations or at different times. You may receive separate boxes on different days.

e) Packaging for Transit Safety
To ensure protection in transit, items may be packed and shipped separately even when ordered together.

f) Accurate Address Requirement
Please provide a complete address, including landmark and correct PIN code, to avoid returns and courier penalties. Courier partners may levy charges for incorrect/incomplete addresses (e.g., wrong PIN). Any such penalties/return shipping fees will be borne by the customer.

g) Re-shipment Charges
If an order returns to us due to incomplete/incorrect address, non-availability at address, or refusal at delivery, re-shipment charges will be payable by the customer before we dispatch again.

h) Address Changes
Address rectification/changes are possible only before dispatch. Once your order is shipped, we won’t be able to modify the delivery address.

i) Postal/Courier Delays
We are not responsible for delays caused by courier operations, weather, strikes, local restrictions, or incomplete addresses. Tracking details will be shared so you can follow the shipment’s progress.

j) Post-Delivery Liability
Once a package is delivered/scanned as delivered at your address by the courier, you are responsible for its safety. We are not liable for loss, theft, or damage occurring after delivery.

k) Deliveries to Hostels/Campuses/Institutions
For deliveries to girls’ hostels, colleges, schools, gated offices/residences, please ensure specific date/time windows and entry permissions are arranged in advance. Failed deliveries due to access restrictions may result in returns without refund; re-shipments will incur additional charges.

Cancellation

  • You can cancel your order before dispatch. Once the order is shipped, cancellation isn’t possible.

  • We reserve the right to accept or decline any cancellation request at our discretion (e.g., suspected misuse/fraud or repeated cancellations).

Refunds on Cancelled Orders

  • Prepaid orders: On approved cancellations before dispatch, a payment gateway/transaction fee (as charged by your bank/payment provider) may be deducted; the balance will be refunded to the original payment method.

  • Cash on Delivery (COD)/Post-paid: If applicable, an order management/processing fee may apply for cancellations initiated by the customer before dispatch. Where a wallet/credit system is used on our site, such fees may be adjusted against future transactions.

Product Return & Replacement Policy

We take product quality and packing seriously. To help us resolve issues quickly, please follow the steps below if you receive a damaged, defective, or incorrect product.

1) Unboxing Video (Mandatory for Claims)
Record a clear unboxing video from the moment you open the sealed outer packaging until the product is fully revealed. The video must clearly show:

  • The outer packaging condition on arrival

  • The unboxing process (removal of all protective materials)

  • The product in full, highlighting the issue (damage/defect/wrong item)

2) Notification Timeline
Email us at [email protected] or call +91 98107 06708 within 24 hours of delivery with:

  • Order ID

  • Unboxing video (link/attachment)

  • Clear photos of the item and packaging

  • Brief description of the issue

3) Eligibility & Condition

  • Items must be unused, unopened, and in original packaging (unless the issue is discovered upon first opening and captured in the unboxing video).

  • Claims reported after 24 hours of delivery or without an unboxing video may not be eligible.

  • Health/supplement products are not eligible for return/exchange due to hygiene/safety once opened, except in cases of verified damage/defect on arrival.

4) Resolution
After verification, we will arrange one of the following at our discretion:

  • Replacement of the affected item, or

  • Refund to the original payment method (for prepaid orders)

5) Timelines

  • Replacements will be processed promptly after validation.

  • Approved refunds will be initiated within up to 14 days of confirmation. Actual credit to your bank/wallet depends on your bank/payment provider.

6) Non-Returnable/Non-Refundable Cases

  • Opened/used products (except verified DOA—dead on arrival—with unboxing proof)

  • Claims without an unboxing video or raised beyond 24 hours of delivery

  • Packages returned due to incorrect address, refusal, or unavailability, where re-shipment is declined

  • Minor packaging dents/marks that do not affect product integrity

Contact

gummiva logo white

At Gummiva, we believe wellness should be simple, enjoyable, and effective. Our gummies are thoughtfully crafted with premium ingredients to support everyday health and wellbeing. With science-backed formulas and delicious taste, we make it easier to take care of yourself—one gummy at a time.

Quick Link

Support

© 2025 Gummiva. All Rights Reserved